Frequently Asked Questions
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What is an eSIM?
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An eSIM is a digital SIM built into your phone.No physical SIM card is required. Simply scan a QR code or enter an activation code to set up your data service.
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Which phones support eSIM?
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Please see our list of eSIM-compatible phone models.
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What should I do if activation fails?
- 1. Make sure your iPhone is not a model made for mainland China.
2. Make sure your phone is connected to the internet through Wi-Fi or cellular data.
3. Try restarting your phone.
4. Go to Settings → Cellular → Add eSIM, then scan the QR code again.
- 1. Make sure your iPhone is not a model made for mainland China.
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Will this affect my existing phone number?
- No. Your existing phone number will not be affected.
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When does the plan’s validity period begin?
- The 30-day validity period begins when the eSIM is activated after scanning, not on the purchase date. Please activate your eSIM within 60 days of purchase. Activation is part of the installation process, and no data will be used until data roaming is enabled.
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Does the eSIM support hotspots and tethering?
- Yes. MinoSim eSIMs support personal hotspots and tethering.
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Can I request a refund?
- If you have not installed the eSIM, or if it has been installed but the data plan has not yet been activated, you may request a full refund within 30 days of purchase.
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- If you have not installed the eSIM, or if it has been installed but the data plan has not yet been activated, you may request a full refund within 30 days of purchase.