Refund policy

Last updated: July 2, 2026

At MinoSim, we want you to have a smooth eSIM experience. Please read this Refund Policy carefully before purchasing.

1. Eligibility for a Full Refund

You may request a full refund within 30 days of purchase if:

  • You have not installed the eSIM; or

  • You installed the eSIM, but the data plan has not been activated.

For most eSIM plans, activation happens automatically when your device connects to a supported network at the destination.

2. When a Full Refund Is Not Guaranteed

Once an eSIM is installed and the data plan has been activated, a full refund is not guaranteed.

This includes situations where:

  • The eSIM has connected to a supported network.

  • Mobile data has been used.

  • The plan validity period has started.

  • The issue is caused by an incompatible device, carrier-locked phone, incorrect device settings, or user error.

We may still review the case and offer a partial refund, store credit, replacement eSIM, or technical support at our discretion.

3. Non-Refundable Situations

Refunds are generally not available if:

  • Your device does not support eSIM.

  • Your device is carrier-locked.

  • You purchased the wrong destination or data plan.

  • You deleted the eSIM after installation.

  • You no longer need the eSIM due to travel changes.

  • You did not follow the installation or activation instructions.

  • Network coverage is limited in a specific area, but the eSIM works in the destination country or region.

  • The refund request is made more than 30 days after purchase.

Before purchasing, please confirm that your device supports eSIM and is unlocked.

4. Technical Issues

If you have trouble installing or using your eSIM, please contact us first. We may ask for screenshots, device model, destination, order number, and other details to help troubleshoot the issue.

If the issue is caused by a problem with the eSIM service and cannot be resolved, we may provide a refund or replacement eSIM.

5. How to Request a Refund

To request a refund, please contact us at:

Email: support@minosim.com

Please include:

  • Your order number.

  • The email address used for purchase.

  • The destination and data plan purchased.

  • A short explanation of the issue.

  • Screenshots, if applicable.

6. Refund Processing Time

If your refund is approved, it will be processed back to your original payment method.

Refund processing times may vary depending on your bank, card issuer, payment provider, or Shopify’s payment system.

7. Changes to This Policy

We may update this Refund Policy from time to time. The latest version will always be posted on our website.