Terms of Service

Last updated: July 26, 2026

Welcome to MinoSim. The terms “we,” “us,” and “our” refer to MinoSim. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, digital eSIM services, customer support, and related services (collectively, the “Services”).

By visiting our website, placing an order, or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

1. Eligibility and Account Information

By using our Services, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order, including your email address and payment information. You are responsible for ensuring that your email address is correct, because eSIM installation details may be delivered digitally by email.

2. Our Products and Services

MinoSim sells digital eSIM data plans for supported devices and destinations. Product details, including data amount, validity period, supported country or region, network coverage, activation rules, and whether calling or SMS is included, are shown on the relevant product page.

Unless clearly stated otherwise, MinoSim eSIM plans are data-only and do not include a phone number, voice calling, or SMS service.

Product availability, pricing, supported networks, coverage, and plan features may change without notice due to carrier, supplier, regulatory, or technical reasons.

3. Device Compatibility

You are responsible for confirming that your device supports eSIM and is unlocked before purchase. Some devices may support eSIM only in certain regions, and some carrier-locked devices may not allow installation of third-party eSIM plans.

MinoSim is not responsible if you purchase an eSIM for an unsupported, locked, restricted, or incompatible device.

4. Orders and Digital Delivery

When you place an order, you are making an offer to purchase. We reserve the right to accept, decline, cancel, or limit any order at our discretion.

After your order is accepted and payment is processed, your eSIM information, QR code, activation details, or installation instructions may be displayed on the website, sent by email, or both.

Because eSIMs are digital products, delivery may begin immediately after purchase. Please review your order carefully before submitting it.

5. Installation and Activation

You are responsible for following the installation instructions provided with your eSIM. We recommend installing your eSIM before travel when possible, while connected to a stable Wi-Fi network.

For most eSIM plans, the data plan activates automatically when your device connects to a supported network at the destination. The exact activation behavior may vary by product, carrier, destination, and device.

Once an eSIM is installed or activated, certain refunds may be limited as described in our Refund Policy.

6. Network Coverage and Service Limitations

Mobile data service depends on many factors outside our control, including local carrier coverage, device compatibility, network congestion, signal strength, location, destination regulations, and your device settings.

We do not guarantee uninterrupted, error-free, or equal network performance in all locations. Speeds may vary and may be reduced by the network provider under fair usage policies or other carrier rules.

MinoSim is not responsible for service issues caused by incorrect installation, unsupported devices, locked devices, device settings, lack of coverage, carrier outages, destination restrictions, or failure to follow instructions.

7. Prices, Payment, and Taxes

Prices are shown at checkout and may change at any time without notice. The price charged will be the price displayed when your order is placed.

You agree to provide valid payment information and authorize us or our payment processors to charge the total amount shown at checkout, including any applicable taxes or fees.

8. Refunds

Refunds are handled according to our Refund Policy.

In general, you may request a full refund within 30 days of purchase if the eSIM has not been installed, or if it has been installed but the data plan has not yet been activated. Once an eSIM has been installed and the data plan has activated, a full refund is not guaranteed.

9. Acceptable Use

You agree not to use our Services for unlawful, abusive, fraudulent, harmful, or unauthorized purposes. You also agree not to interfere with our website, misuse promotions, attempt unauthorized access, scrape our website, or resell our products unless we have given written permission.

We may cancel orders, refuse service, suspend access, or limit support if we believe a user has violated these Terms or used our Services improperly.

10. Third-Party Services

Our Services may rely on third parties, including Shopify, payment processors, eSIM suppliers, telecommunications carriers, analytics providers, and email providers.

MinoSim is powered by Shopify, which helps us operate our online store. Purchases made through our store are transactions between you and MinoSim, not Shopify.

We are not responsible for third-party websites, services, carrier networks, or tools that we do not control.

11. Privacy

Your use of our Services is also governed by our Privacy Policy. By using our Services, you acknowledge that personal information may be processed by MinoSim, Shopify, payment processors, service providers, and other partners needed to operate our store and deliver our products.

12. Intellectual Property

All content on our website, including text, branding, graphics, images, logos, product descriptions, and design elements, belongs to MinoSim or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or commercially use our content without our prior written permission.

13. Errors and Availability

We try to keep product information accurate, but errors, inaccuracies, or omissions may occur. We reserve the right to correct errors, update information, cancel orders, or change product availability at any time, including after an order has been submitted.

14. Disclaimer of Warranties

To the fullest extent permitted by law, our Services and products are provided “as is” and “as available,” without warranties of any kind, whether express or implied.

We do not guarantee that our Services will be uninterrupted, secure, error-free, compatible with every device, or available in every location.

15. Limitation of Liability

To the fullest extent permitted by law, MinoSim and its owners, employees, contractors, suppliers, service providers, and partners will not be liable for any indirect, incidental, special, consequential, punitive, or similar damages, including lost profits, lost data, lost business, travel disruption, or replacement service costs arising from your use of our Services or products.

16. Indemnification

You agree to indemnify and hold harmless MinoSim and its owners, employees, contractors, suppliers, service providers, and partners from any claims, losses, damages, liabilities, costs, or expenses arising from your breach of these Terms, misuse of our Services, violation of law, or violation of third-party rights.

17. Termination

We may suspend or terminate your access to our Services at any time if we believe you have violated these Terms or used our Services improperly. Sections that by their nature should survive termination will continue to apply.

18. Governing Law

These Terms are governed by the laws of the State of Michigan, United States, without regard to conflict of law principles.

19. Changes to These Terms

We may update these Terms from time to time by posting a revised version on our website. The updated Terms will be effective when posted unless otherwise stated. Your continued use of our Services after changes are posted means you accept the updated Terms.

20. Contact Information

If you have questions about these Terms, please contact us at:

MinoSim
Email: support@minosim.com